AUSTRALIAN PRIVACY ACT 1988 COMPLIANCE
PRIVACY POLICY
Last Updated: October 12, 2026
STATUTORY DISCLOSURE & PRIVACY CHARTER
AUSTRALIAN PRIVACY PRINCIPLES
Last Updated: October 2026 | Regulatory Standard: Privacy Act 1988 (Cth) & Australian Privacy Principles (APPs)
Ocean Pressure Washing is committed to providing premium exterior cleaning services while upholding rigorous standards of privacy protection. This policy outlines our obligations and management practices regarding personal information under the Australian Privacy Act 1988 (Cth), incorporating the 13 Australian Privacy Principles (APPs). By interacting with our digital channels, requesting an estimate, or booking a cleaning service, you acknowledge the terms detailed below.
1. WHAT WE COLLECT
To fulfill operational quotations and execute exterior surface washing, we collect identifiable information strictly required for service delivery. This includes your full legal or trading name, residential or commercial property address, electronic mail address, primary contact telephone numbers, site access instructions, surface composition notes, and transaction billing records. We do not collect sensitive health or biometric data.
2. HOW WE COLLECT PERSONAL INFORMATION
Where reasonable and practicable, we collect personal data directly from you. Methods include digital quote submission forms on our website, telephone consultations, email communications, direct site visits for assessment, and incoming SMS requests. When property photographs are taken for quoting or quality-assurance before-and-after documentation, we ensure non-pertinent identifying items (such as vehicle registration plates) are avoided or redacted.
3. PRIMARY PURPOSE AND OPERATIONAL USE
Personal records are held and processed strictly to fulfill operational exterior maintenance services. This encompasses preparing formal cost proposals, scheduling technician arrivals, navigating service equipment to client properties, transmitting electronic tax invoices, processing secure payments, answering client queries, and maintaining warranty verification logs.
4. SMS AND ELECTRONIC DIRECT COMMUNICATIONS
We operate in strict adherence to the Spam Act 2003 (Cth). Short message service (SMS) and direct emails are used primarily for transactional purposes, such as quote transmission, job schedule confirmations, technician proximity alerts, and invoicing receipts. Any marketing or maintenance reminder communications include a functional, free, and immediate opt-out mechanism (e.g. replying 'STOP' or clicking unsubscribe).
5. COOKIES AND DIGITAL ANALYTICS
Our web infrastructure employs standard HTTP session cookies and anonymised analytics to understand visitor navigation, monitor system performance, and optimize loading speeds. Cookies collect technical information including IP addresses, browser specifications, and referring pages. You can disable or reset cookie handling through your internet browser preferences without sacrificing basic form submission functions.
6. THIRD-PARTY DISCLOSURES AND CLOUD ARCHITECTURE
We do not disclose personal information to external entities except where necessary to deliver our business operations. Authorized third-party processors include Australian-compliant accounting platforms, certified merchant payment gateways, and encrypted cloud hosting providers. Where overseas cloud nodes are utilized, we take reasonable steps to ensure recipient facilities adhere to security protocols comparable to the Australian Privacy Principles.
7. STRICT PROHIBITION: NO SELLING OF DATA
Ocean Pressure Washing maintains an unconditional policy against commercial data trading: we never sell, rent, lease, or barter customer contact lists, property information, or service logs to data brokers, advertising networks, or external lead aggregators under any circumstances.
8. DATA SECURITY AND RETENTION STANDARDS
Under APP 11, we implement reasonable procedural, physical, and digital safeguards to protect personal information from misuse, loss, unauthorized access, modification, or disclosure. Digital records are stored behind authenticated firewalls and encrypted connections. Data is retained only for periods mandated by Australian statutory tax requirements (normally 5 to 7 years for financial records) before secure electronic destruction.
9. ACCESS AND CORRECTION RIGHTS
Pursuant to APPs 12 and 13, you have the right to request access to any personal records we maintain concerning your property or account. You may also request correction of inaccurate, outdated, incomplete, or misleading details. Requests can be submitted via email to our Privacy Officer. We verify applicant identity prior to releasing records and resolve requests within 30 days without fee.
10. RESOLVING PRIVACY INQUIRIES & DISPUTES
If you hold concerns regarding how your personal information has been handled, or believe an inadvertent breach of the Australian Privacy Principles has occurred, please submit a written summary directly to [email protected]. We take all formal complaints seriously, acknowledge correspondence within 5 business days, and provide a full written determination within 30 days.
11. ESCALATION TO THE OAIC
Should our internal resolution process fail to address your concern satisfactorily, you are entitled to escalate the matter to the national regulatory authority: the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted via their official portal at oaic.gov.au, by phone on 1300 363 992, or by post at GPO Box 5218, Sydney NSW 2001.
CONTACT INFO & PRIVACY OFFICER
For privacy questions, access corrections, or compliance notifications, contact the designated representative below:
Business Name: Ocean Pressure Washing
Australian Business Number (ABN): 48 629 184 753
Email: [email protected]
Direct Phone: 0435 132 892
Jurisdiction: New South Wales, Australia
Services
Residential
Commercial
Strata/Body Corporate
FAQ
Contact Us
Phone:
0435 132 892
Email:
[email protected]
Our Location:
Sunshine Coast, QLD
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